A matter of priority
On Sunday morning, January 19, 2014, the main transformer for the electrical line between my house and my son’s house blew. We each tried contacting the after-hours telephone number for the Okolona City Electrical Department. We were unable to reach anyone.
We then tried the Okolona Police Department and the Okolona Fire Department. There was no response for either department. My son and I live between 6 or 7 miles from the city of Okolona. However, we did drive the distant to Okolona to find the after-hours Electrical Department, the Police
Department and the Fire Department were all locked tight. We then drove around for a while with no result of locating anyone. I then decided to place a 911 call. The dispatcher said that she had dispatched all of the departments to a house fire.
The transformer blew between 7 a.m. and 7:25 a.m. on Sunday morning. The emergency call was placed at 9:36 a.m. and it was somewhere in the vicinity of 10 a.m. when we finally spoke to someone.
Let’s analyze the seriousness of what happened.
What if there had been a house fire at my residence or what if this had been on a very cold night? My only source of heat is electricity. We do not understand why we were unable to report our emergency. We do not understand why it was necessary for all three departments to have been locked without any means of contacting them.
The personnel that finally appeared at the police department told us that you have to call 911 when no one answers. We live in Monroe County, had I called 911 prior to leaving home, I would have gotten Monroe County’s 911. Would my transformer blowing have merited reporting to Monroe County’s 911?
We are living in 2014 in a highly technical world. I know that we should be offered more efficient service than what my son and I experienced on Sunday, January 19, 2014. After all, we are taxpaying individuals and we deserve better service.